Ceryx: High-Availability, Hosted Exchange

Hello,

We recently published a white paper that should interest anyone who is considering outsourcing email and needs to know more about what options exist in the market. Google, Microsoft and a variety of other service providers all offer business-grade email ‘in the cloud’ but each take a unique approach. This paper examines some of the more obvious differences, such as features and functionality, as well as less transparent implications as it relates to compliance, availability and control.

The abstract is below. If you are interested in reading more, go to the Ceryx website and download the entire paper.  

Cloud computing is the most discussed, least understood yet one of the most eagerly anticipated technologies of the day. It is eagerly anticipated because of the promise to deliver software services to consumers and businesses in a way that will significantly reduce the complexity and cost of running software on site.

As we move along the spectrum and consider outsourcing applications from the simple to the very complex, critical tradeoffs need to be made around complexity and control. This paper will examine some common tradeoffs – citing specific cloud applications in the market – whose impact goes beyond mere technical considerations and whose adoption may introduce legal risk, compromise existing business processes or even eliminate some of the efficiencies that modern  software services promised to deliver in the first place.

Thanks,
John

A few customers have asked us how prepared we are, as an organization, should a larger outbreak of the Flu occur.

We have built much of our organization around contingency plans to safe guard against unforeseen problems like this. Our replication technology, with data centers in two countries, is just one example of how we have built technology to ensure business continuity.

Similarly, we have developed a set of operating procedures that facilitate remote access should employees not be able to make it into the office.

Should illness, inclement weather or any other variable prohibit employees from making it into our offices, we have the ability to securely manage and monitor all our infrastructure remotely – including our phone systems, desktop computers and of course our messaging platform.

Internally we have also established cross-training practices to ensure that should an employee become seriously ill, there is always someone else who is capable of handling the task at hand. Call it human failover.

Fortunately we haven’t had to use these measures in the past couple weeks – everyone is healthy.

Like everyone, we hope this current situation will pass with minimal impact but we want to take this time to reassure our customers that we are prepared for anything.

John