A few customers have asked us how prepared we are, as an organization, should a larger outbreak of the Flu occur.

We have built much of our organization around contingency plans to safe guard against unforeseen problems like this. Our replication technology, with data centers in two countries, is just one example of how we have built technology to ensure business continuity.

Similarly, we have developed a set of operating procedures that facilitate remote access should employees not be able to make it into the office.

Should illness, inclement weather or any other variable prohibit employees from making it into our offices, we have the ability to securely manage and monitor all our infrastructure remotely – including our phone systems, desktop computers and of course our messaging platform.

Internally we have also established cross-training practices to ensure that should an employee become seriously ill, there is always someone else who is capable of handling the task at hand. Call it human failover.

Fortunately we haven’t had to use these measures in the past couple weeks – everyone is healthy.

Like everyone, we hope this current situation will pass with minimal impact but we want to take this time to reassure our customers that we are prepared for anything.

John